CheckPoint SkillBuilder
Series™
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Listens to Others Module
A shortcoming of many managers is the skill of
listening to others. Participants learn to create opportunities by listening.
They become proficient at encouraging others to share their opinions, including
those that are different from the manager's. Techniques include effective
brainstorming, asking open-ended questions, and giving people their undivided
attention. Another aspect of "listening" is recognizing the meaning of
non-verbal behavior and signs of enthusiasm, fear, and anger.
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