Customer Service Perspective identifies
eight behavioral characteristics and two
proficiencies that are essential to
extraordinary customer service. This is the
information needed to coach and train your
people to deliver world-class customer
service.
Customer Service Perspective measures the
behavioral characteristics of Trust,
Tact,
Empathy, Conscientiousness, Conformity,
Focus, Courtesy, and Flexibility as well as
Proficiencies in Vocabulary and Mathematics.
It also measures the Percentage of Agreement
with your company’s Customer Service
Policies and Attitudes - your company "culture".
Customer Service Perspective has three types
of reports:
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