Customer Service Software
Profiles Customer Service Perspective
Customer Service Perspective employee assessment identifies
eight behavioral characteristics and two
proficiencies that are essential to
extraordinary customer service. This is the
information needed to coach and train your
people to deliver world-class customer
service.
Customer Service Perspective measures the
behavioral characteristics of Trust,
Tact,
Empathy, Conscientiousness, Conformity,
Focus, Courtesy, and Flexibility as well as
Proficiencies in Vocabulary and Mathematics.
It also measures the Percentage of Agreement
with your company’s Customer Service
Policies and Attitudes - your company "culture".
Learn More about the Customer Service
Perspective employee assessment tool here.
Click Here
to request more information or Call 1-800-211-6995
Some of our other
assessment tools include the:
Career
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Step One
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Sales
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Performance
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360
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Team
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Customer Service
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