Keeping your
customers satisfied is essential to building
a successful, growing business. While many
companies work hard to increase sales, they
may overlook the importance of doing the
little things that keep customers happy and
buying more. It is often easier to
accelerate your business by cultivating the
customers you already have rather than
having to constantly attract new customers.
If it
is true that happy customers buy more, then your business will benefit
tremendously from incorporating Profiles’ Customer Service Perspective online
customer service software. As an
investment in your human capital, the CSP can have a significantly positive
impact on your bottom line.
Customer Service Perspective online assessment software identifies eight behavioral characteristics and two
proficiencies that are essential to extraordinary customer service. This is the
information needed to coach and train your people to deliver world-class
customer service.
Customer Service Perspective measures the behavioral characteristics of Trust,
Tact, Empathy, Conscientiousness, Conformity, Focus, Courtesy, and Flexibility
as well as Proficiencies in Vocabulary and Mathematics. It also measures the
Percentage of Agreement with your company’s Customer Service Policies and
Attitudes.
Customer Service Perspective has three types
of reports:
The CSP
Placement Report
A Job Match Percentage that tells you how
well job candidates measure up to your
customer service standards and the degree of
alignment between their customer service
perspective and the specific expectations of
your company.
The
placement report also has "Considerations for Interviewing." Whenever a job
candidate’s score misses your customized Job Match Pattern, his or her report
suggests interview questions to stimulate conversation regarding the issue in
question. This usually results in a better understanding of the company’s
customer service position and effectively communicates the company’s
expectations and policies.
The CSP Coaching Report
Identifies the areas where individualized training and coaching will effectively
instill the customer service attitudes you want in all of your employees.
The CSP Individual Report
Helps employees increase their awareness of their customer service skills or
lack thereof. It is a tool to help them become better employees and deliver the
kind of customer service that contributes to the success of your business.
Customer service assessment software deserves to be an important part of your company’s
people development initiative. It will enhance your company’s reputation,
productivity, profitability, and future.
